HelloGirls Return & Cancellation Policy
We want you to love every product you buy from us! However, if you have any concerns, weβre here to help.
Return Policy
If you wish to return your purchase, please email us at contact@hellogirls.xyz within 5 days of delivery with the necessary details.
If You Received the Wrong Item or a Product is Missing
If you receive an incorrect product or find a missing item in your package, please contact us within 2 days of delivery via:
Email: contact@hellogirls.xyz
Call: 01757132258
Please include the following details:
Order ID Invoice Copy (Hard/Soft) Details of your complaint Clear images of the received products & outer package label
Once we receive these details, our Customer Delight Team will address your concern within 24 hours.
If You Received a Damaged or Leaked Product
If your product arrives damaged or leaking, please reach out within 5 days of delivery through: Email: contact@hellogirls.xyz Call: 01757132258
Provide the following details: Order ID Invoice Copy (Hard/Soft) Details of your complaint Images/videos of the damaged product & batch number (located near the MRP/crimp area)
Our Customer Delight Team will respond within 24 hours.
If You Have a Product-Related Concern
For any product quality concerns, please contact us within 5 days of receiving the order via: Email: contact@hellogirls.xyz Call: 01757132258
Include the following details: Order ID Invoice Copy (Hard/Soft) Details of your complaint Images of the product & batch number (located near the MRP/crimp area)
Our team will review your concern within 24 to 48 hours and provide a resolution over a call.
Cancellation Policy
If you need to cancel your order, please contact us at: Email: contact@hellogirls.xyz Call: 01757132258 (Available from 11:30 AM β 8:30 PM)
Note:
Once an order has been dispatched, it cannot be canceled.
If you no longer want the order, simply refuse the package upon delivery.
If Your Order is Marked as Delivered but You Haven’t Received It
If your order shows as delivered but you havenβt received it, please reach out within 2 days (48 hours) of the delivery date at: Email: contact@hellogirls.xyz Call: 01757132258
Our Customer Delight Team will resolve the issue as soon as possible.
Shipping Charges & Cash on Delivery
Free Shipping on all orders above BDT 1499 (subject to updates).
Cash on Delivery (COD) is available at no extra charge.
For any further assistance, feel free to contact us! 